Shipping policy

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience. Please review the following shipping policy before placing your order.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is successfully received.
  • Orders are not processed or shipped on weekends or public holidays.
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
  • During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times may vary depending on your destination and shipping method.

United States:
Estimated delivery time: 5–12 business days

International Orders:
Estimated delivery time: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary due to weather, customs clearance, carrier delays, holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated based on your shipping address, order size, and the available shipping method.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

If free shipping is offered for a specific product or promotion, the applicable terms will be displayed on the product page or at checkout.

4. Tracking Your Order

Once your order has been shipped, we will provide tracking information when available.

You can use the tracking number provided in your shipping confirmation email to check the status of your shipment.

Please allow 24–72 hours for tracking information to become available after the package has been shipped.

5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Any applicable customs duties, taxes, or import fees are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing times may also affect the final delivery date.

6. Incorrect or Incomplete Shipping Information

Please make sure your shipping address is correct and complete before placing your order.

If you provide an incorrect or incomplete address and the package is returned, additional shipping charges may apply for reshipment.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

7. Delayed or Lost Packages

While we work with reliable shipping carriers, delivery delays can occasionally occur due to circumstances outside our control, including:

  • Severe weather
  • Carrier delays
  • Customs processing
  • Public holidays
  • Incorrect address information
  • Unexpected transportation disruptions

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If your package is confirmed as lost, please contact our customer service team at [your email address], and we will assist you with the next steps.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We recommend taking clear photos of the damaged package and product and sending them to [your email address] so that we can review the issue and assist you accordingly.

9. Contact Us

If you have any questions regarding your order or shipment, please contact us

We will do our best to respond to your inquiry within 1–2 business days.